Quality of Life Community Liaison Officer (full-time or part-time)

By April 22, 2022No Comments

Harlow & Gilston Garden Town Quality of Life Mapping – Community Liaison Officer

Are you passionate about the importance of current and future residents of Harlow and Gilston Garden Town having a say in the way the town grows and changes over the coming years? Are you experienced in ensuring that a diverse range of voices are heard? Are you interested in getting involved in a summer project that can potentially change the way development takes place in the area? If so, this job is for you.

We are looking for a Community Liaison Officer (or two people to job share) with strong links to community groups within Harlow and Gilston and the surrounding areas, and can assist us reach a wider range of people for an engagement project this summer 2022.

The role includes community liaison, as well as the day-to-day management of the project once it is up and running: liaising with the public to identify and map what is valued and needed in their community and for their wellbeing; enabling people to participate digitally and non-digitally; supporting the wider team in the development of engagement data; and assisting with the management of volunteers. It is a varied role with lots of room for initiative and creativity.

We are looking to appoint either one-full time individual (35 hours per week) or two part-time individuals (17.5 hours per week) to this four-month post. Please let us know whether you are interested in full-time hours, part-time hours or would consider both in your supporting statement.

The post is fixed term for 4 months and due to start 23rd May 2022.
Salary: £35-40,000 per annum pro rata.

The position is offered with flexible working hours and will involve some evening and weekend working for community engagement. It can also be offered on a part-time or job share basis.

Informal enquiries can be made to mail@qolf.org.

Date advert posted:

Closing Date: Please provide a CV and cover letter explaining in a single A4 page why you are well placed for this role, and respond to the attached job application questions.

Job Description

Main Function: Support the Quality of Life Foundation with the Harlow & Gilston Garden Town Quality of Life Mapping project by carrying out community engagement and liaison work; providing advice, guidance and support; and leading other relevant projects to engage community members in dialogue about the growth of the Garden Town.

Duties and Responsibilities

Key Duties

  • Provide professional advice and guidance on community involvement and consultation processes and procedures that will have wide impacts in Harlow and Gilston and the surrounding areas, using judgement and creativity to suggest the most appropriate course of action, and ensuring complex and conceptual issues are understood.
  • Take responsibility for resolving issues independently within the Urban Room and pop-up engagements where they fall within set role objectives, including supporting the set up of the Urban Room;
  • Investigate, analyse and seek to resolve specific issues within community involvement as they arise
  • Ensure that the provision of  community involvement and engagement is delivered in line with Harlow and Gilston Garden Town Quality of Life Mapping research aims and objectives, proactively steering the delivery in line with emerging findings from community involvement and consultation in Harlow and Gilston and surrounding areas.
  • Establish working relationship with Garden Town partnering authorities and the Project Core Working Group, and other key contacts within Harlow and Gilston and surrounding areas
  • Develop appropriate communication links with external bodies and stakeholders as required
  • Liaise with specific working groups with colleagues across Harlow and Gilston and surrounding areas to achieve the project’s objectives
  • Plan and deliver specific, small-scale community involvement and consultation projects in line with project objectives, co-ordinating and supervising project teams created as needed;
  • Undertake and lead on digital enablement of communities to participate in Quality of Life Mapping, during community engagement and consultation
  • Undertake a variety of administrative duties to support the project
  • Instruct and guide other stakeholders in the project within Community involvement and consultation.

General Duties

  • Comply with confidentiality and GDPR when undertaking all duties
  • Abide by Quality of Life Foundation policies on Health and Safety and Equality and Diversity
  • Perform other duties occasionally which are not included above, but will be consistent with the role

Person Specification

Essential Criteria

Degree/NVQ 4 or equivalent experience in community involvement and consultation processes and procedures

Demonstrable communication and interpersonal skills, such as facilitation and conflict resolution skills

Knowledge, Skills and Experience

  • Substantial experience of working within communities in the Garden Town area (Harlow and Gilston and surrounding areas)
  • Ability to demonstrate professional knowledge within specialist discipline to give advice and guidance to internal and external stakeholders in community involvement and consultation
  • Proven experience in developing and implementing new processes and procedures in community involvement and consultation, including online / digital engagement.
  • Ability to integrate methods and findings from face-to-face community engagement with digital engagement, including comfort with and/or experience using digital engagement platforms. Able to assist communities with digital participation and enablement.

Customer Service, Communication and Team Working

  • Ability to communicate conceptually detailed and complex information effectively and professionally with a wide range of people of diverse backgrounds
  • Evidenced ability to effectively involve and consult with a broad range of communities and tailor the service accordingly based on local contexts, needs and priorities
  • Proven ability to develop and maintain networks in order to contribute to long term developmentsPlanning, Analysis and Problem solving
  • Evidence of ability to creatively and proactively solve complex problems; identify, propose and implement both practical and innovative solutions
  • Evidence of demonstrable knowledge of key advances within community involvement and consultation
  • Evidence of ability to undertake and deliver specific projects and supervise short term project teams

Desirable Criteria

Experience of working in participatory engagement in the Public Sector

Background to Quality of Life Mapping Project

The Harlow and Gilston Garden Town project (East Herts, Epping Forest and Harlow District Councils and Essex and Hertfordshire County Councils) comprises new and existing communities in and around Harlow. The Councils are working together on their joint vision for Harlow and Gilston, to ensure plans for the Garden Town support sustainable living and a healthy economy; provide a good quality of life for existing and future residents; and respond to local landscape and character.

Harlow and Gilston Garden Town has been awarded funding by the Department for Levelling Up Communities and Housing to work with Quality of Life Foundation, Stantec and Commonplace on a Social Value digital engagement and Quality Monitoring project.

Project summary and main objectives

This project will deliver digital engagement, outreach and mapping of social value and quality of life baseline data across the Garden Town. By building a clear picture of what people currently value and need, an evidence-based approach can be taken to support masterplanning and stewardship arrangements, shape strategies and delivery of development, and to monitor any changes to quality of life and social value, particularly in relation to current and future planned growth of the Garden Town.

We will achieve this by co-creating a digital map with local and neighbouring residents, identifying what local people value in their area and what they need by gathering quantitative and qualitative data relating to social value and quality of life.

This will be important in establishing a baseline for assessing the socio-economic impact of development and growth in the years ahead and reinforce the Harlow and Gilston Garden Town’s approach to long-term, community-led stewardship and robust engagement.

Giving people the opportunity to discuss current and future growth through how they view their local area, the process of map-making will make the development process more accessible and increase residents’ influence and democratic participation in the process of community change.

This will support the Garden Town’s commitment to sustainable growth according to the Garden City Principles and community-led stewardship by gathering baseline data on key indicators of healthy growth.  Engaging with local and neighbouring communities, including targeting underrepresented groups, we can establish outcomes-based monitoring.