Resident Review: a new way to do post-occupancy evaluation

 

The Quality of Life Resident Review is a post-occupancy evaluation service for developers, housing associations, architects and community groups. It combines quantitative and qualitative data, gathered online and face-to-face, to give in-depth insights into how people experience their homes and neighbourhoods. 

What is the Quality of Life Resident Review?

Our Resident Review service provides you with a way for residents and communities to let you know what they think and feel about where they live. Crucially, it also makes suggestions about how the design, delivery and management of the development may be contributing.

In doing so, it enables you to improve both their current neighbourhoods and your future developments. 

The service uses the Quality of Life Framework to speak with residents and to assess neighbourhoods. Using the Framework’s health and wellbeing lens means you get a deep insight into how well the places you create care for impact on people’s quality of life in the long term.

What are the benefits of a Quality of Life Resident Review?

Our Resident Review service provides a unique opportunity for those creating and caring for homes and neighbourhoods to learn from residents’ lived experiences. 

By carrying out a Resident Review, we can help you identify how current and future places can be improved to have positive impacts on people’s health and wellbeing. 

This is not a run-of-the-mill post-occupancy evaluation. 

It is bespoke to your needs and focuses on deep and wide engagement. We don’t stop at tick boxes, but dive deep into conversations with residents and understanding a site. 

Our in-depth analysis enables us to make suggestions about how the design, delivery and management of the development may be contributing

We use the Quality of Life Framework to look holistically at both the soft and hard aspects of place. And we bring in multiple perspectives, with our experts in research, engagement, planning and urban design all providing key insights.

The evidence we provide will help you to: 

  • Build trust with residents and wider stakeholders
  • Demonstrate the value of investing in creating sustainable communities
  • Substantiate and deepen the social impact of what you do
  • Benchmark within a portfolio and across the industry.
  • Mitigate the risk of building socially unsustainable places in the future

We carry out Resident Reviews both in new developments and established neighbourhoods, making this service useful to both developers and housing associations.

Piloting post-occupancy evaluation

We launched our Resident Review service in 2022, having completed pilots in seven neighbourhoods across England. We published a report outlining what we learned and the processes we went through. 

We’ve carried out more reviews since then, but the report still makes an interesting read and gives you an understanding of the kinds of insights we can gain through the service.