Resident Review: Closing the feedback loop in UK housing

Watch the online launch of Resident Review, our post-occupancy evaluation service that evaluates the effect of people’s homes and neighbourhoods on their health and wellbeing.

Chairing the discussion was director of the Quality of Life Foundation, Matthew Morgan, with a panel that included Becca Britton, Communities, Communications and Partnerships Manager at Urban & Civic; Nicholas Boys-Smith, Founding Director of Create Streets and Chair at Office for Place; Alexander Willey, Director of Strategic Asset Management at Clarion Housing Group.

We ask the questions:
What’s the point of post-occupancy evaluation?
Why does the housing sector lag behind other sectors in the way it seeks feedback?

How can we encourage greater accountability throughout  the sector?